Commercial carpet & upholstery in Canada, cleaned to the backing.
Pilemark extracts commercial carpets with truck-mounted hot water systems that reach the carpet backing. IICRC-trained technicians, documented stain protocols, photo-documented before/after on every area, fast dry times so tenants reoccupy on schedule.
Your carpet looked clean for a week. Then it looked worse.
Portable-wand cleaning surfaces clean and loosens soil without extracting it. As the carpet dries, the soil re-wicks to the top. You paid to make the carpet worse faster.
Truck-mount extraction. IICRC method. Clean to the backing.
Real extraction equipment, IICRC-trained technicians, documented stain protocols, photo-documented results. Fast dry times so tenants reoccupy same day or next morning.
See how it works →Eight Carpet & Upholstery Services
From tenant-turnover carpet restoration to annual office deep cleans to specialty upholstery care, Pilemark delivers IICRC-standard cleaning with fast dry times and photo-documented results.
Hot Water Extraction
Truck-mount deep extraction that cleans to the carpet backing.
Low-Moisture Encapsulation
Fast-dry interim cleaning for high-traffic corridors and lobbies.
Stain Treatment & Removal
Documented stain protocols matched to stain type and fiber.
Upholstery & Fabric
Office chairs, lobby furniture, boardroom seating, cubicle panels.
Leather Cleaning & Conditioning
Executive leather chair and lobby leather furniture care.
Tenant Turnover Restoration
Fast-turn carpet restoration between commercial tenants.
Area Rug & Runner Cleaning
Off-site specialty cleaning for area rugs, runners and oriental rugs.
Maintenance Program
Scheduled quarterly or annual programs with low-moisture interim cleans.
Pilemark Across Canadian Commercial Spaces
Six Operational Pillars Behind Every Pilemark Clean
Truck-Mount Extraction
200°F water, high-vacuum recovery. Real equipment, not portable wands.
IICRC Certified
CCT (Carpet Cleaning Technician) and UFT (Upholstery & Fabric) credentials.
Documented Stain Protocols
Oxidizer, reducer, enzyme, solvent — applied per stain type, not guessed.
Fast Dry Times
High-vacuum extraction + engineered air movers. 4-6 hour dry-to-use for most commercial carpets.
Warranty-Compatible Methods
Shaw, Mohawk, Milliken, Interface, Tandus — documented method on invoice.
Low-Moisture Alternative
Encapsulation for heavy-traffic corridors that need 30-60 min dry times.
Five Steps. Every Clean.
Walk
Walk the space, identify fiber type, note stains, agree on scope and access hours.
Pre-Treat
Pre-spray and pre-treatment applied based on soil level and fiber type. Stains addressed individually.
Extract
Truck-mount hot water extraction or low-moisture encapsulation based on conditions.
Groom
Pile grooming post-extraction for even drying and uniform appearance.
Dry & Document
Air movers deployed for fast dry. Photo-documented before/after delivered.
4-Level Escalation Framework
Re-soiling, missed stain, wet-carpet complaint — here is exactly what happens, and how fast.
Same-day return for re-extraction or targeted stain work
On-site supervision, rework at no charge
Scope review, written corrective plan, method audit
Direct escalation with action plan and credit if warranted
Six Commitments That Protect Your Carpet
Truck-Mount Equipment
Real extraction power on every job. No portable wands on commercial work.
IICRC Method Per Invoice
Cleaning method documented on invoice. Warranty claims defensible.
Fast Dry or Free Extra Movers
If dry time exceeds 8 hours, we bring extra air movers at no charge.
Photo-Documented Results
Before/after per area. Property manager does not have to walk every space.
Stain Honesty
Permanent stains flagged honestly. We do not pretend to remove what cannot be removed.
$5M Liability Coverage
Commercial GL + COIs on file with property management carriers.
Real Results for Real Carpets
Corporate HQ was replacing hallway carpet every 5 years due to visible soiling despite quarterly "cleanings."
Switched to truck-mount quarterly schedule with low-moisture interim monthly. Same carpet now on 8-year cycle, projected 40% savings on replacement.
Hotel conference center carpets were taking 48+ hours to dry, blocking event bookings.
Truck-mount high-vacuum extraction plus engineered air movers. Dry-to-use in 6 hours. Events book the same evening.
Law firm was about to replace 12 executive leather chairs due to staining and wear.
Leather cleaning and conditioning protocol. 11 of 12 chairs restored. Saved $24K in replacement cost.
Trusted by Facility Managers Across Canada
Carpet looks cleaner six months after Pilemark than it did six days after our previous vendor. That is the actual test.
They told us one stain was permanent. First honest answer we had ever gotten. We respect that more than the ones who lie.
Dry-to-use in 5 hours. Event on the same evening. Nobody could do that before Pilemark.
Three Cities. One Standard.
1140 Boul. de la Carrière, Laval, QC H7N 5J6
120 Adelaide St W, Toronto, ON M5H 1T1
1090 W Georgia St, Vancouver, BC V6E 3V7
Plus 26 surrounding areas including Laval, Mississauga, Burnaby and more.
Frequently Asked Questions
How often should commercial carpets be deep-cleaned?+
Depends on traffic. Executive offices and corporate common areas: annually or bi-annually. Medium-traffic commercial spaces: 2-4 times per year. Heavy-traffic corridors (lobbies, hallways, conference rooms): quarterly or monthly with interim low-moisture. Daily vacuuming supplements but does not replace deep extraction.
Will the carpet be soaking wet for hours?+
No. Truck-mount extraction uses high-temperature water and very high-vacuum recovery — most commercial carpets dry-to-use within 4-6 hours. High-vacuum extraction plus engineered air movers keeps dry times short. For spaces that cannot afford the 4-hour window, we offer low-moisture encapsulation that dries in 30-60 minutes.
Can you remove old stains?+
Usually yes, with the right protocol. We pre-identify stain types during the walk (coffee, ink, rust, biological, tar, etc.) and apply the appropriate chemical: oxidizer for tannin, reducer for metal-based, enzyme for protein, solvent for oily. Some stains (bleach damage, some dye spills) are permanent and we flag them honestly rather than pretending to treat them.
Do you handle carpet warranty-approved methods?+
Yes. Shaw, Mohawk, Milliken, Interface, Tandus-Centiva, and most commercial carpet manufacturers approve hot-water extraction as warranty-safe when done to IICRC S100 standard. We document the method on invoice so warranty claims are defensible.
What about upholstery — office chairs, couches, cubicle panels?+
Yes. Office task chairs, executive leather chairs, lobby upholstery, cubicle fabric panels, boardroom seating. Fabric-safe cleaning with fiber-type-matched methods. Leather conditioning separately.
Do you work after-hours?+
Yes. Most commercial carpet cleaning happens after-hours or weekends to avoid tenant disruption. Dry times usually mean offices reoccupy the next morning without issue.
What is encapsulation and when do we need it?+
Encapsulation is a low-moisture cleaning method where a polymer solution surrounds soil particles; they crystallize and are vacuumed out during normal maintenance. Useful for heavily used corridors with constant traffic where a wet extraction is disruptive. Best as an interim between deeper extractions, not a substitute.
Standards We Operate Under
A Carpet Company That Actually Cleans to the Backing.
Pilemark was started because commercial carpets were getting "cleaned" with underpowered portable equipment that surfaced clean for a week and then looked worse than before. Soil gets pushed deeper, not extracted. The whole carpet wears faster.
Truck-mount hot water extraction. IICRC-standard method. Cleans to the carpet backing. Fast dry times. Photo-documented.
Learn more about Pilemark →Read our blog →Have Carpets That Need More Than a Surface Clean? Let's Extract.
Tell us about the space. A Pilemark technician will walk the site, identify fiber type, note stains, and quote within 2-3 business days. Free spot-test on request.